Concierge Member Club Policy
Iris Select Lifestyle Pvt. Ltd. (“IRIS SELECT”) CONCIERGE CLUB RULES AND TERMS AND CONDITIONS (referred to collectively as “Concierge Member Club Policy”)
PLEASE PRINT THESE CLUB RULES AND TERMS AND CONDITIONS AND READ THEM CAREFULLY.
As a registered Member of the Iris Select Concierge Club (“Member”), you agree to abide by these Terms and Conditions, and when ordering anything from a supplier of products or services (a “supplier”) you agree that these Terms and Conditions shall apply to your order.
- CLUB RULES
1.1 All Membership applications are subject to verification by IRIS SELECT. IRIS SELECT will notify you in the event that your Membership application has been accepted.
1.2 You are obliged to provide correct details when you apply for IRIS SELECT Membership and your failure to do so may invalidate your Membership and any subsequent transaction. Your responsibility to provide accurate information is a continuing obligation and you must notify IRIS SELECT in the event that any information provided by you changes.
1.3 Your Membership is personal to you. You are responsible for ensuring that no one (other than your personal assistant, where applicable) uses your Membership.
1.4 You agree that you will only use your IRIS SELECT Membership card for the purposes for which it is issued. You must notify IRIS SELECT immediately by e-mail at firstname.lastname@example.org if it is lost or stolen.
- MEMBERSHIP FEES, CANCELLATIONS AND RENEWALS
2.1 Membership fees are communicated upon application. The Joining Fee shall always be deemed to have been paid in the first Membership year. Any increase in Membership fees will be notified through the weekly newsletter.
2.2 IRIS SELECT reserves the absolute right to cancel or suspend your Membership (at its sole discretion) for any reason whatsoever. If IRIS SELECT cancels your Membership, IRIS SELECT may (at its sole discretion) refund the balance of the annual Membership fee on a time apportionment basis in respect of the unexpired period to which the annual Membership fee relates.
2.3 Membership fees are due on acceptance of your Membership application and annually thereafter (“Renewal Date”). Membership fees are payable annually in advance by direct debit or payment by credit/debit or charge card of which we hold the details (“Payment Card”).
2.4 You authorize IRIS SELECT to deduct renewal Membership fees by direct debit or any Payment Card up to 28 days prior to or on your Renewal Date. If IRIS SELECT does not hold your payment details you will be contacted directly in order to renew your Membership.
2.5 If you do not wish to renew Membership you must notify us within 30 days of your Renewal Date.
2.6 If you are one of IRIS SELECT’s Gold Circle Members then your annual Membership fee is classed as paid in full for all future years.
2.7 For non-founding Members, your first year renewal Membership fee will be the same amount as your first Membership fee notwithstanding any Membership fee increase that may have occurred during the preceding year. Your second and subsequent renewal Membership fees will be at the current Membership fee rate.
- MEMBERSHIP BENEFITS
3.1 As a Member of IRIS SELECT, you are entitled to all of the benefits set out on our Site. The descriptions of all benefits displayed have been approved by the relevant benefit Supplier.
3.2 As a registered Member of IRIS SELECT, please note that Suppliers of benefits and the Benefits themselves are subject to availability and may change from time to time without notice.
3.3 IRIS SELECT aims to ensure that the benefits remain available at all times and are constantly negotiating new benefits to ensure that you receive maximum use of your Membership. If any of the benefits become unavailable, we will do all we can to ensure that prior commitments are honored to the fullest extent possible, but shall not be responsible for any actions of Suppliers outside IRIS SELECT’s actual control.
- USING YOUR MEMBERSHIP
4.1 You may only make requests by telephone, e-mail or through the Site, once you have been accepted as a Member.
4.2 IRIS SELECT will provide both the services described on the Site (from time to time) and concierge services at your request – that is you may request IRIS SELECT to provide or arrange any lawful, proper and moral personal service in relation to any personal needs or desires (including, without limitation, provision of information, access to events, activities and venues, and personal goods and services) (the “Services”).
4.3 IRIS SELECT reserves the right to withdraw any of these Services and/or to refuse to supply the Services requested.
4.4 If IRIS SELECT is unable to deal with any request, it will inform you as soon as reasonably practicable.
4.5 Suppliers are responsible for providing you with the services, products and benefits you select. IRIS SELECT will communicate with Suppliers on your behalf unless it is more appropriate for you to contact the Supplier directly.
4.6 Suppliers may impose their own terms and conditions and you are required to comply with these.
4.7 When ordering a product or service or accessing a benefit, you may be required to provide your Payment Card details. If you request and authorize IRIS SELECT to use your Payment Card in order to pay a Supplier for products or services, you acknowledge and agree that IRIS SELECT shall have no liability in respect of or be responsible in any way whatsoever in respect of the use of your Payment Card provided that IRIS SELECT acts in accordance with the instructions issued by you in relation thereto.
4.8 You undertake that all details you provide to us for the purpose of booking, ordering or purchasing products or services are correct, that the Payment Card you are using is your own and that there are sufficient funds to cover the cost of the product or the service.
4.9 From time to time the procurement or provision of certain services, products or benefits may incur a IRIS SELECT handling charge (of which you will be notified) – in these cases you hereby authorize IRIS SELECT to debit your Payment Card with any such handling charges.
4.10 IRIS SELECT may at your order purchase goods or services on your behalf. In the event that it acts as a credit agent in this regard, you hereby authorize IRIS SELECT to deduct the credit sum from your Payment Card within 30 days of the payment date. In the event that IRIS SELECT pays for the goods or services in cash, it shall be entitled to add any applicable credit card charges to the sum deducted from your Payment Card.
4.11 Unless otherwise agreed by the Supplier, you shall not be entitled to cancel any services requested where, on your instructions, performance has already begun.
4.12. Telephone calls to IRIS SELECT may be monitored or recorded for training and quality control purposes.
- TRAVEL SERVICES
5.1 Any services including travel tickets and package holidays purchased through IRIS SELECT will be subject to the terms and conditions of the travel or holiday operator and the Supplier.
- RESTAURANT AND CLUB SERVICES
6.1 When you use the restaurant booking Service you hereby authorize us to debit your Payment Card for any deposit paid by us on your behalf to the restaurant which is forfeited as a result of cancellation of the booking.
7.1 IRIS SELECT is engaged in the business of obtaining “best tickets” for all sold out events either directly itself or through one of its ticket agent Partners. Please note that you are purchasing tickets above face value, which includes service charge(s) reflecting our costs and efforts in obtaining your premium seats.
7.2 All sales are final, no refunds or cancellations are issued after you have purchased your tickets.
7.3 In the events of show cancellations directly by the artist/promoter, only the return of the face value of the tickets can be guaranteed. Shipping fees are non-refundable.