Terms and Conditions of Sale and Service

These Terms and Conditions of Sale and Service (the “Agreement”) govern all sales of physical products, digital assets, experience blueprints, or design materials (collectively, "Products") and the performance of custom event management, corporate planning, premium travel curation, and luxury concierge operations (collectively, "Services") by Iris Select Lifestyle Pvt. Ltd. (“Company”) to any individual, corporate entity, or group purchasing such deliverables (“Buyer” or “Guest”).

By placing an order on our website, processing a digital checkout, submitting a booking deposit, or accepting a custom service quotation, the Buyer agrees to be strictly bound by this Agreement.

1. Order Acceptance, Quotations, and Scope

• All digital checkout orders, booking requests, or service engagements are subject to final written verification by the Company. The Company reserves the ultimate right to accept or decline any order, contract, or registration, in whole or in part, for any lawful reason.

• No conflicting, varying, or additional terms submitted by the Buyer in subsequent purchase orders, emails, or communications shall modify this Agreement unless expressly countersigned in a formal written addendum by an authorized representative of the Company.

2. Pricing, Currencies, and Taxes

• All prices displayed on the website or detailed in custom quotes are subject to adjustment without prior notice based on seasonal tariffs, steep foreign exchange fluctuations, or supplier increases prior to booking confirmation.

• Unless explicitly stated otherwise in writing, all fees exclude shipping, handling, international customs, courier charges, and statutory government levies (such as Goods and Services Tax – GST).

• The Buyer remains solely responsible for the payment of all applicable central, state, or local taxes levied on the transaction.

3. Payment Structure and Retainers

• Payment Clearance: Bookings and orders are only considered secure when full or partial payment has cleared into the Company’s account. Last-minute bookings made within thirty (30) days of an experience or event start date must be cleared instantly via credit card, IMPS, or Net Banking.

• Late Fees and Collection: Any outstanding balances remaining unpaid past the explicitly agreed invoice due date will automatically accrue a late interest penalty of 1.5% per month (18% per annum), calculated daily from the due date until paid in full. The Buyer agrees to cover all collection fees, legal costs, and court expenditures incurred by the Company during collection efforts.

• Suspension of Performance: The Company reserves the right to freeze digital downloads, revoke access to online assets, or suspend ongoing event planning and execution seamlessly if the Buyer falls behind on their designated payment schedule.

Delivery, Performance, and Passing of Risk

4. Experience Design & Service Execution

• The Company agrees to execute all customized services, concierge tasks, and event timelines in a highly professional and expert manner according to the approved project brief.

• All execution timelines, delivery windows, or event milestones are commercial targets. The Company will utilize its best professional efforts to maintain punctuality but cannot be held legally or financially liable for scheduling delays caused by transport rescheduling, traffic jams, weather conditions, border clearances, or sudden venue availability changes.

5. Third-Party Vendor Limitations (Critical Clause)

• The Buyer explicitly acknowledges that the Company operates as a premier experiential designer and aggregator, coordinating with independent third-party operators (including but not limited to luxury hotels, transport providers, charter yachts, catering squads, and live music or celebrity entertainers).

• These external providers remain completely independent. The Company handles bookings as a coordinator on behalf of the Buyer and assumes no direct liability for personal injury, property damage, safety infractions, or service delivery failures caused directly by the negligence or operational defaults of these independent third parties.

6. Passing of Risk, Licensing, and Inspection

• Physical Items & Materials: Risk of damage or loss passes entirely to the Buyer the moment physical items or event materials leave the Company’s custody and are handed over to a common courier or shipping agent. Title passes to the Buyer only upon full payment clearance.

• Digital Goods & Visual Blueprints: For all online materials, digital layouts, or concept booklets, legal title remains permanently with the Company. The Buyer is granted a non-transferable, revocable, single-use license to utilize the digital asset upon full payment.

• Inspection Window: The Buyer must inspect physical goods or service deliverables immediately upon receipt. Any claim regarding shortfalls, material defects, or execution failures must be filed with the Company in writing within forty-eight (48) hours of delivery. Failure to provide written notice within this window constitutes an absolute and final waiver of the Buyer's right to reject or claim damages.

Retainers, Cancellations, and Refunds

7. Non-Refundable Planning Retainers

• Any initial deposit, registration fee, or booking retainer processed via the website checkout or bank wire to secure an event date, bespoke design blueprint, or concierge schedule is strictly non-refundable and interest-free.

• This fee represents the immediate allocation of the Company’s administrative labor, design overheads, and non-recoverable deposits disbursed to local luxury venues.

8. Cancellation Timeline and Penalty Mechanics

If the Buyer requests the cancellation or major downsizing of an accepted service contract, event execution, or material purchase, the cancellation penalties are calculated based on the proximity to the scheduled performance date and levied against the Gross Quoted Price (ignoring any applied promotional discounts):

• Note: Custom flights, high-end artist bookings, or peak-season luxury villa charters carry independent 100% non-refundable terms from vendors, which apply over and above this schedule.

9. Gateway Charges and Payment Disputes

• Valid refunds authorized by the Company will be processed back through the original payment channel or bank transfer in Indian Rupees (INR) within fifteen (15) working days.

• Any transactional merchant fees, credit card processing percentages, or online gateway surcharges applied during the initial checkout are entirely non-refundable and will be deducted from the final payout amount.

Intellectual Property and Liability Protections

10. Protection of Concept Designs and Layouts

• All intellectual property rights, including copyrights, trademarks, brand styles, unique capsule experience frameworks, venue layouts, sub-venue interior designs (such as boiler room-style setups), and proprietary software tools displayed or sold on the website, belong exclusively to the Company.

• The purchase of a Service or delivery of an experience layout does not transfer any intellectual property rights to the Buyer. The Buyer is strictly prohibited from reverse-engineering, decompiling, cloning, reproducing, or commercially exploiting the Company's trademarked concepts or structural assets without explicit written authorization.

11. Comprehensive Limitation of Liability

• Exclusion of Consequential Loss: UNDER NO CIRCUMSTANCES SHALL IRIS SELECT LIFESTYLE PVT. LTD., ITS DIRECTORS, EMPLOYEES, OR AGENTS BE HELD LIABLE TO THE BUYER OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES. THIS INCLUDES, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, DAMAGE TO REPUTATION, BUSINESS INTERRUPTION, OR CLIENT EMOTIONAL DISTRESS ARISING OUT OF THE PERMANENT USE OR FAILURE OF PRODUCTS, SERVICES, OR THIRD-PARTY VENDOR DELIVERABLES.

• Liability Cap: THE COMPANY'S MAXIMUM AGGREGATE LIABILITY ARISING FROM OR RELATED TO ANY TRANSACTION, CONTRACT, OR FAULT—WHETHER IN CONTRACT, TORT (INCLUDING ACTIVE NEGLIGENCE), INDEMNITY, OR OTHERWISE—SHALL BE STRICKLY CAPPED AT THE EXACT TOTAL VALUATION AMOUNT ACTUALLY RECEIVED BY THE COMPANY FROM THE BUYER FOR THAT SPECIFIC PRODUCT, INVOICE, OR SERVICE MODULE.

12. Force Majeure Execution

The Company shall be fully exempt from any liability, penalty, or performance failure under this Agreement if delays are driven by causes completely outside its reasonable control. This includes Acts of God, floods, fires, earthquakes, cyclones, severe unseasonable weather conditions, widespread epidemics or pandemics, sudden labor lockouts, supply chain breakdowns, global port or transport disruptions, civil unrest, war, local security threats, or sudden government administrative bans and embargoes.

13. Governing Law and Legal Jurisdiction

• This Agreement, along with all associated checkout sales, service contracts, and commercial operations, shall be governed by, interpreted, and enforced strictly in accordance with the substantive laws of the Republic of India.

• The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is explicitly excluded.

• Any legal claim, suit, arbitration, or judicial dispute arising from this website or your commercial transactions with the Company must be filed exclusively in the competent courts situated in Goa, India, and both parties unconditionally submit to the venue and personal jurisdiction of these courts.